1. Introduction
Welcome to Localplus. These Terms and Conditions govern your use of our services, provided by Localplus ApS, a company registered in Denmark with its registered address at Aalborg 9000, Denmark. Our services are provided to businesses, and by purchasing them you confirm you are acting for a business and not as a consumer. By purchasing our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not access our services.
2. Service Overview
Localplus specializes in assisting businesses in improving their local online presence, managing their reputation, and optimizing their profiles on various digital platforms. Certain services require access to the client’s Google Business Profile or other third party platform accounts. It is the client’s responsibility to grant Localplus the required access in a timely manner. If a client fails to provide the necessary access, or if the profile has existing internal issues such as verification problems, suspensions, restrictions, duplicate listings, or similar platform related limitations, and assistance with such issues is not included in the client’s selected package, the client is not eligible for a refund. We also provide a dedicated service called Negative Review Removal, where we make every effort to remove negative reviews from platforms. If we are unsuccessful in removing a negative review under this specific standalone service, we guarantee a full refund of the client’s investment in this specific service only. For packages that include review removal assistance or similar features, such assistance is not guaranteed unless explicitly stated otherwise in writing.
2.1 Website Services
Where a client's package or order includes website creation, the following terms apply in addition to the rest of this agreement.
How we build. Localplus designs and builds websites on modern web frameworks, primarily Astro. Sites are structured so that AI search engines can read and gather the information on them, and so that traditional search engines can crawl and index them cleanly. The build is component-based, which keeps adding, changing, or removing elements fast and low-risk.
Ongoing content. Where the client's package includes ongoing content publishing (currently part of the Ultimate plan), a content specialist with knowledge of the client's industry publishes quality blog content to the website on a bi-weekly basis (one post every two weeks) to build the client's authority, trust, and brand. Creatives for this content are included.
Hosting. Once the website is complete, Localplus takes over hosting on our own infrastructure. Hosting is covered by the client's subscription; there is no separate hosting charge while the subscription is active. When the subscription ends, Localplus hosting ends with it.
Ownership. The website and everything created for it, including content, components, creatives, and all other included elements, remain the intellectual property of Localplus during the client's first four consecutive months of active subscription. Once the client has completed four consecutive months, ownership passes to the client in full: if the client later cancels or does not renew, the website and all of its elements are the client's property outright, and Localplus retains no intellectual property rights in them.
Early transfer. A client who cancels before completing four consecutive months may take full ownership by paying a one-time transfer fee of $720 (or the equivalent in the client's billing currency). Upon payment, ownership transfers as described above.
Handover. On any ownership transfer, Localplus provides the complete website files, components, and every asset that belongs to the build, so the client can deploy the website on hosting of their own choice and have it display exactly as it did while hosted by Localplus. Localplus also helps fully with the redeployment to the client's new hosting provider and, where the client needs it, explains how the website is set up, structured, and maintained, so the client is never left figuring it out alone.
Why these terms exist. Designing and building a website to this standard, and setting up the hosting, content, and optimization flow around it, carries a significant upfront cost that Localplus absorbs rather than bills separately. The four-month ownership schedule is how that investment is recovered. Without it, a client could subscribe, receive a finished website, and cancel immediately, at a substantial loss to Localplus.
Domain names. The client's domain name is, and always remains, the client's own property. At no point does Localplus claim or acquire any ownership of, or right over, a client's domain name. We recommend that clients never hand over direct registrar logins to any provider, including Localplus, unless they fully trust that provider. Where registrar-level changes are needed, delegated access is the appropriate route and the one we recommend.
Websites purchased as a standalone one-time project rather than as part of a subscription are the client's property once the project is paid in full.
3. Acceptance of Terms
By subscribing and paying for our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
4. User Obligations & Responsibilities
Clients must actively utilize the provided review solicitation system. The effectiveness of our service significantly depends on consistent use of this system in conjunction with the optimizations and management performed by Localplus. Clients are expected to use our services ethically and responsibly. Clients are responsible for ensuring that all information provided to Localplus is accurate and that all necessary account access is maintained throughout the service period.
4.1 Monthly Reports
Clients accept that we use Google API to track and present monthly data, including keyword rankings, business impressions, calls, map direction requests, and website clicks. This data is sourced directly from Google and is not manipulated by Localplus.
5. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Localplus or its licensors, protected by international copyright laws. Any material specifically created for clients, such as posts, reports, and related content, becomes the client’s intellectual property and may be used freely by them. Websites built by Localplus are the exception: their ownership follows the schedule in Section 2.1. Localplus will never use or share client customer information or databases provided during service delivery. Client customer data remains strictly confidential.
5.1 Recordings and Screen Sharing
Localplus may record audio and screen during meetings and presentations for training and quality assurance. Where a call is recorded, we tell participants at the start of the call, and you may decline recording of audio, screen, or both, in which case we will not record you. A notetaker may also document calls. Recordings and notes are retained for 50 days and used only for quality, training, and, where necessary, to resolve a dispute or meet a legal obligation.
6. Payments, Cancellations, and Refunds
Clients can cancel their subscription at any time via email or through the client portal. Services will cease immediately upon cancellation, and billing will discontinue at the end of the current billing cycle. Clients are not eligible for a full refund if Localplus has already provided services, performed work, delivered reports, initiated optimizations, or otherwise begun executing the agreed services. For any service, feature, or deliverable that is not explicitly guaranteed in writing, clients are not eligible to request a refund based on performance, outcome, or expectations. This includes, but is not limited to, review removal assistance included within broader packages where removal is not guaranteed. If Localplus is unable to perform services due to lack of required access, client inaction, or existing platform issues not covered within the client’s package, the client is not eligible for a refund. For the standalone Negative Review Removal service only, clients are entitled to a full refund if Localplus fails to successfully remove the specifically targeted review.
6.1 Platform Actions Disclaimer
Localplus is not responsible for actions taken by Google, Yelp, Facebook, or other platforms regarding client accounts. Issues such as account suspension, verification problems, duplicate listings, negative reviews, algorithmic changes, or similar matters that are beyond our direct control and governed by platform policies are the sole responsibility of the platform provider.
6.2 Fees and Renewal
Fees, currency, and billing frequency are those shown at purchase or in your order. Subscriptions renew automatically for successive billing periods until cancelled under Section 6, and each renewal is charged to your payment method on file. We may change fees for future billing periods with at least 30 days' notice by email; continued use after the change takes effect confirms your acceptance. You are responsible for any taxes that apply to your purchase.
7. Limitation of Liability and Disclaimer
Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Localplus disclaims all implied warranties, including merchantability and fitness for a particular purpose, and makes no warranty as to the completeness, accuracy, reliability, or results of the services. To the fullest extent permitted by law, Localplus is not liable for any indirect, incidental, special, or consequential losses, or for lost profits, revenue, goodwill, or data, and our total liability arising out of or related to the services is limited to the fees you paid to Localplus in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
8. Termination
Localplus reserves the right to terminate client agreements immediately if misuse or abuse of our services is identified. Upon termination, clients may lose immediate access to all Localplus services.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by Danish law. Any disputes will be subject to the exclusive jurisdiction of Danish courts.
10. Privacy Policy
Refer to our Privacy Policy at localplus.co/privacy-policy for details on how we manage and protect client data.
11. Changes to Terms and Conditions
Localplus may periodically update these Terms and Conditions. Significant changes will be communicated via email to all clients.
12. Text Messaging
Localplus may send text messages to clients strictly for communication purposes, not marketing. Clients will be asked for consent beforehand and may opt out at any time by replying STOP.
13. General
You may not assign these terms without our consent; we may assign them to a successor of our business. If any provision is found unenforceable, the rest remains in effect. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as outages, platform changes, or acts of government. These terms, together with any order you place, are the entire agreement between us and replace any prior understanding on their subject.
14. Contact Information
For questions regarding these Terms and Conditions, contact us at [email protected].